When will my order ship?
All orders are processed upon receipt. Actual shipping time is contingent upon the availability of merchandise and credit verification. Most orders are shipped within 1 business day of receiving your order. Orders placed after 12:00 PM AEST will be processed the following business day. However, please note that orders are not processed or shipped on Weekends or national Public Holidays.
Where will my NIXE order ship from and how long will it take for my order to arrive?
All orders ship from Melbourne You will be given a choice between: AusPost Standard Shipping, 5-7 business days or AusPost Express, 1-3 business days and Overnight Courier interstate.
Our site automatically computes shipping charges based on your preferred shipping address, and upon checkout will prompt you to choose the method of AusPost delivery you wish. Remember shipping is free for all order over $100 AUD! (This will be effective as of 01/01/2021).
Please note that shipping time is not the same as total delivery time. We need time to process and pack your order before we actually ship it. Choosing AusPost Express does not mean your order will be delivered the day after you place your order online. Also, AusPost Standard delivery time for some locations in rural Australia may take up to 14 business days. Please also note that due to COVID-19 delivery times have been impacted nationally (as at August 2020).
Please note: NIXE does not ship or post to South Australia or Tasmania.
Will I get a tracking number?
For all orders shipped via Auspost, the tracking information will be provided to you via email and in your online account when available.
Do I qualify for free shipping?
We offer free shipping on all orders over $100 AUD (This will be effective as of 01/01/2021).
Do you ship to PO boxes?
We do post to PO Boxes.
My order says delivered but I didn’t receive it! What do I do now?
We are so sorry that happened! If you have not yet received it, but it says delivered, customers sometimes see 1-2 day delays in deliveries from AusPost even after being marked as “delivered”, due to premature scans on their part. If you don’t see your package arrive by the next day after being scanned as “delivered”, you can contact us here and we’ll investigate.
Does NIXE ship internationally?
Currently NIXE does not ship outside of Australia. NIXE will be shipping internationally very soon and we will advise all available destinations.
Order Enquiries & Issues
An item in my order was damaged in transit! What do I do?
If the product itself is found opened or damaged, contact Client Care immediately after receiving your shipment. Please contact Client Care at firstname.lastname@example.org
What happens if one of my items is on backorder?
In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notification via email and be given the choice to remain on backorder, substitute to another item or cancel your order.